Receptionist (General/ Sales), 363 Edgeware Road, Colindale, London, NW9 6AF

Salary: £T.B.C

Main Purpose of Job
• To create customer confidence in the company by ensuring a professional performance/image
• To ensure the highest standard of courtesy and efficiency in customer contact and communication
• To ensure customers are handled with “Family-like Care”
• To accurately record all customer face-to-face and telephone contacts
• To be the initial contact point – ‘face of the dealer’

Detailed Key Tasks

• Keep the waiting area clean and comfortable at all times
• Identify the needs of showroom visitors
• Handle the enquiries of showroom visitors and introduce the respective member of staff effectively
• Identify the needs of telephone callers
• Handle and transfer telephone calls effectively
• Keep and maintain a visitors book
• Host visitors who are waiting to see a member of staff
• Assist all other departments within the dealership through administrative and contact support

Detailed Key Responsibilities
• To have knowledge of the location within the business of all staff members
• To know which members of staff are at work on specific days of the week
• To know how to reach members of staff by telephone
• To understand the Health and Safety processes of the dealer
• To understand the processes for handling customer enquiries, both face-to-face and over the telephone
• To understand the need and how to deliver “Family-like Care”
• To understand the GDPR and how it relates to mailing and collection of data
• To understand the process for handling customer concerns
• To understand the best way to handle the customer when there are no members of staff available

Direct Relationships

Internal:                Senior Management
                             Sales Managers
                             General Manager/ Dealer Principal
                             Aftersales Manager
                             Service Manager
                             Accounts and Administration Personnel
                             All other departments and personnel

External:              All customers
                             Manufacturer Representatives
                             Dealer visitors and contacts
                             Distributors
                             Suppliers

We are really pleased to be able to offer a unique Receptionist role for a Special Applicant.  We currently have an opening for full day Saturdays, half-day Sundays and three days during the week.

If you have that special something to fit the bill within our Family-run Kia dealership, we would love to hear from you.  Please send your cv to hr@hummingbirdmotors.co.uk without delay so that we can discuss this further with you.

Apply Now

Added: 17 July 2019

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