Receptionist/Showroom Host, 363 Edgware Road, Colindale, NW9 6AF

Salary: £T.B.C

Job title:  Receptionist (General/Sales)

Reports to: Dealer Principal/General Manager/Sales Manager

Main Purpose of Job

  • To create customer confidence in the company by ensuring a professional performance/image
  • To ensure the highest standard of courtesy and efficiency in customer contact and communication
  • To ensure customers are handled with “Family-like Care”
  • To accurately record all customer face-to-face and telephone contacts
  • To be the initial contact point – ‘face of the dealer’

Detailed Key Tasks

  • Keep the waiting area clean and comfortable at all times
  • Identify the needs of showroom visitors
  • Handle the enquiries of showroom visitors and introduce the respective member of staff effectively
  • Identify the needs of telephone callers
  • Handle and transfer telephone calls effectively
  • Keep and maintain a visitors book
  • Host visitors who are waiting to see a member of staff
  • Assist all other departments within the dealership through administrative and contact support

Detailed Key Responsibilities

  • To have knowledge of the location within the business of all staff members
  • To know which members of staff are at work on specific days of the week
  • To know how to reach members of staff by telephone
  • To understand the Health and Safety processes of the dealer
  • To understand the processes for handling customer enquiries, both face-to-face and over the telephone
  • To understand the need and how to deliver “Family-like Care”
  • To understand the GDPR and how it relates to mailing and collection of data
  • To understand the process for handling customer concerns
  • To understand the best way to handle the customer when there are no members of staff available

Direct Relationships

Internal:               Senior Management

                             Sales Managers

                             General Manager/Dealer Principal

                             Aftersales Manager

                             Service Manager

                             Accounts and Administration Personnel

                             All other departments and personnel

External:              All customers

                             Manufacturer Representatives

                             Dealer visitors and contacts



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Added: 17 July 2019

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