Service Advisor Apprentice, Colindale

Salary: £

The Role: Are you passionate about a career in the automotive industry? Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand who's company ethos is "Family-like Care"?  If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you. Humming Bird Kia are currently seeking a Service Advisor Apprentice to join their dealership based in London. This is an exciting Reception based role, working towards Level 2 and 3 Customer Service qualifications which also offers first-class training and outstanding long-term career prospects.  The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role. Duties will include: 

  • Acting as the first point of contact for all customers entering the dealership and ensuring they    receive the best customer service experience 
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

The ideal candidate Excellent communication skills; passionate about the automotive industry; forward thinking and keen to learn with an interest in development and progression; take a pride in appearance; hardworking; punctual; reliable; ability to use own initiative; must have a ‘can do’ attitude; polite and courteous.

Skills required: Excellent communication skills; computer literate; have a keen interest in and knowledge of the motor vehicle industry; meticulous attention to detail; the willingness to also undertake basic duties as part of training.

Qualifications required: Minimum entry requirements: Maths, English Language and ICT GCSE grades A*-C and above (or equivalent).

Long term company aims for the Apprentice: Upon successful completion and review of your Level 2 Apprenticeship (1 year) you will be re-assessed with a view to progression onto the Level 3 Apprenticeship (1 year).

Training Provided: You will be required to attend the Kia Academy Training Centre in Nottingham for your 'Block Release' Training.  This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.

Service Advisor, Intermediate  Apprenticeship (1 year).  Framework Training will include:  Nationally recognised qualifications - IMI level 2 Certificate in Customer Service for the Automotive Industry  ATA Accreditation - Customer Service Advisor  Bespoke Kia off-the-job training including certification to 'Silver' level Service Advisor  Regular in dealer review and assessment visits.

Important Other Information The current National Minimum Wage (NMW) rate for apprentices is £3.70 per hour.  This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship.  For apprentices aged 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

Please note that anyone over the age of 18 may be offered to work over 40 hours per week. Please note if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early.

Reality Check (Any further information about the role we need to make the learner aware of. For example: shift work, late nights or if a Disclosure and Barring Service check required before a position is offered) The candidate must be able to travel to the workplace according to the working hours and by chosen method of transport.

Application instructions: Please click on the link provided below to apply.  If you require assistance with applying for this Apprenticeship please contact us on 0115 9457512 or email your CV to, highlighting the vacancy that you would like to apply for.

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Added: 05 March 2019

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