Technician, 363 Edgware Road, Colindale, NW9 6AF

Salary: £T.B.C

Main Purpose of Job
• To help operate the Workshop successfully to deliver a high level of Workshop performance and optimise the level of efficiency
• To ensure that your skills, technical information and knowledge are kept up-to-date
• Provide the Service Receptionist with specialist diagnostic technical support where necessary, in order to achieve high levels of customer satisfaction and maximise the profitability of the department
• To assist the Workshop Controller in maintaining the workshop’s loading and scheduling
• To have sufficient and current product knowledge to enable accurate information to be given to the customer
• To produce productive hours as described in company policy and ensure that available hours are sold for each day. Monitor the work available and fully utilise your time
• To assist with accurately planning and monitoring your time available for work and liaise with others when booking annual leave and planning training
• To handle all customers in a professional and friendly manner in accordance with manufacturer and company customer satisfaction policies
• To ensure all customers are handled with “Family-like Care”
• To ensure the safe working environment for employees by complying with statutory legislation and the Government’s Health and Safety policy. To report immediately any non-conformance to the appropriate Senior Manager
• To ensure effective job card completion including comprehensive write-ups of ‘Fault’, ‘Diagnosis’ and ‘Repair’ findings. This should include accurate ‘on’ and ‘off’ clockings for all job card types
Detailed Key Tasks
• To ensure the team, as a whole, maximise productivity by following the correct repair operation and processes
• To help the Service Advisor to identify accurately the needs of the customer by providing technical support, diagnosis and advice when requested
• To improve and keep up-to-date your technical expertise, including technical changes and developments and passing this information on through training and coaching
• To ensure technical information within the department is kept up-to-date and to highlight tools/equipment that needs repairing to the Service Manager
• To help improve the effectiveness and quality of work performed by the department, by carrying out fault diagnosis and by checking completed work as requested
To help improve the productivity and profitability of the department by providing direct assistance and undertaking repair and maintenance tasks on jobs, by understanding both the theoretical and practical aspects of the following:
• Diagnosis and rectification of engine and component faults
• Diagnosis of chassis system faults
• Diagnosis and rectification of vehicle transmission and driveline system faults
• Inspecting vehicles
• Use of correct tools for all jobs, including Special Service Tools (SST)
• Overhauling mechanical units
• Diagnosis and rectification of engine, transmission and chassis electrical faults
• Routine vehicle maintenance
• Removing and replacing engine units and components
• Inspect, diagnose and repair electrical auxiliary units and components
• Enhancing vehicle electrical system features
• Inspecting, repairing and replacing standard light vehicle or commercial vehicle tyres
• Replacing chassis units and components
• Basic testing of vehicle charging systems
• Basic removal and replacement of clutches, exhaust systems, batteries, suspension dampers and braking system components
• To ensure technical activities comply with manufacturer recommendations
• Reporting to the Aftersales Manager and/or Service Manager, liaising on a daily basis with the Workshop Controller, Service Receptionist, Technicians and Parts personnel

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Added: 11 January 2019

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